ServiceNow Developer


SNow Admin

The ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our service management practice. This individual will be working on technical design for ServiceNow code and architecture, work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
Minimum Qualifications:
·        3+ years of experience of ServiceNow development
·        3+ years of experience in IT service management process design
·        ServiceNow System Admin Certification
·        Overarching understanding of ServiceNow Enterprise product suite
·        Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
·        Ability to apply business concepts into a technical solution
·        Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
·        Experience implementing the following Core Process Areas:  Incident, Problem, Change, Service Catalog, Request, and CMDB
·        Ability to create reports using the standard reporting engine, plus metrics and SLAs
·        Follow ServiceNow best practices (including scripting, security, implementation)
·        Display aptitude in learning new modules based on training materials
·        Discovery/Integration Hub Experience
·        Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
·        Clear written and verbal communication skills
·        High School diploma or GED
Preferred Qualifications:
·        ServiceNow Certified Application Developer
·        3+ years ServiceNow administration in an enterprise environment
·        5+ years of experience of ServiceNow development
·        5+ years of experience in IT Service Management process design
·        2-4 year technical-oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with mortgage/financial business processes
·        Excellent interpersonal, communication, collaboration and documentation skills
·        Asset management experience
·        Passion for providing excellent service to all internal customers