Childcare Enrolments Officer

Little Zaks

Newly created role for an experienced Customer Service Specialist to sit within our Enrolments team at Little Zak's Academy

  • Newly Created Position
  • Dynamic, fast paced environment
  • Supportive Team
Little Zak's Academy is a privately owned and family-run. Our aim is to provide early childhood care and education in a safe, welcoming, adopting, and nurturing environment.

Our staff are dedicated professionals who value the importance of maintaining an optimum level of care and education for all children. We select our staff based on knowledge and values, vision for children and learning, and commitment to families.

This role is newly created and presents the opportunity to join our Enrolments Team, in a fast-paced and dynamic environment. This team is the first point of contact for parents and families who are looking to enrol their children in our Centres, so it's important you bring a passion for excellent service delivery and have a strong ability to build rapport over the phone!

About you:

  • Experience in a call centre, customer-centric environment, sales or enrolments position
  • Previous experience managing a high volume of calls and enquiry 
  • Strong ability to build rapport over the phone 
  • Strong ability to multi-task and work well in an environment that is fast-paced
  • Strong administrative skills (particularly in Excel) 
  • Can-do attitude and a team-centric approach 
  • Passion for excellent customer service and service delivery
  • Previous experience in education or child care an advantage

About the role:
  • You will be the first point of call for parents calling through looking to book a tour or enrol their children in one of our already established or upcoming Little Zak's centres
  • Manage all incoming enquiry via phone, website and enquiry 
  • Booking tours for parents 
  • Following up after tours for feedback and walking parents through the enrolment process 
  • Liaising with staff at the Centres to arrange tours and bookings
  • Manage all relevant administrative functions associated with your role 

What's in it for you?
  • Opportunity to be part of a business going through a high growth phase
  • Be part of a dynamic, close-knit team
  • Be part of an organisation with a strong mission and purpose

What's next?

Click on the link to apply!