Commercial Customer Experience Executive

Agenda Partnership

Customer Experience to Commercial clients of the organisation

  • Personalised Customer Experience
  • Email support
  • Telephone support
Customer Experience Executive (B2B)
Milton Keynes Reporting
£22k per annum
 
My client has a fantastic opportunity to join their modern, fun and growing business. As the Customer Experience Executive you will form part of the Commercial team working closely and directly with the end client, design and account management teams to take responsibility for helping their commercial customers maximise their membership with whilst ensuring their products are kept up to date, and orders are processed in a timely manner.
 
You will be part of a team who are driven to do the right thing, encouraged to take responsibility and apply good judgement to best handle a range of standard and bespoke requests from both customers and the sales team.
 
Customer Experience Executive key responsibilities:
  • Providing consistent, high quality, proactive support to the Commercial customers and potential customers via incoming calls and emails.
  • Remain in constant communication with their sales team and work together to deliver an excellent customer experience.
  • Responsibility for processing and administering orders.
  • Using creative thinking, making changes to customer advertisements that will encourage additional views
  • Ensuring contact details are displayed promptly, accurately and are updated at the customer’s request.
  • Liaising with customers and internal teams to troubleshoot and resolve customer enquiries.
  • Commitment to proactively improve and develop the growing Commercial business, by taking responsibility for areas outside of the regular remit of the role to ensure the success of the business unit.
 
Experience required for Customer Experience Executive
  • Strong communication skills
  • High attention to detail
  • Passion for customer experience and customer service
  • Admin focussed role that will require zero errors
  • Proving experience of providing personalised customer service
  • Ability to manage expectations and build a strong rapport with demanding customers.
  • A problem solver with a desire to take ownership to resolve issues.
  • The ability to challenge ideas, ask questions and provide solutions.
  • Ability to adapt and work outside a set process where required, and able to use your initiative and judgement to best handle the request.
  • Solid IT skills including Excel, Word and ideally CRM databases.