Credit Control/Collections

Agenda Partnership

Credit Control/Collections

  • Credit Control or Collections experience
  • Consumer credit background (FCA regulated environment)
  • Assertiveness mixed well with emotional intelligence
Credit Control/Collections
Northampton
£24k per annum
 
I am currently recruiting for my clients Collections department apart of their Credit Control Team. The team is split between Credit Control Admin, Credit Control, and Case Support who support vulnerable customers. This role involves supporting their customers on a day to day basis by answering queries on their agreement and coming up with solutions when customers’ circumstances change.
 
Previous experience in a consumer credit environment is highly desirable.
 
Role and Responsibilities
  • Managing a queue system of allocated accounts
  • Scheduling call backs to customers
  • Contacting customers with accounts in arrears via telephone, email, and letter to determine their situation, primarily focused on obtaining payment or arranging a payment plan in keeping with company policies and customers affordability
  • Writing letters and emails proactively and in response to customers & external agencies
  • Preparing files for vehicle repossession and/or legal action
  • Responding to customer letters and email queries
  • Liaising with debt management agencies
  • Taking manual payments over the telephone
  • Taking inbound calls from customers regarding their agreement
  • Liaising with other departments where necessary in order to effectively manage situations
  • Reviewing customers credit files
  • Using trace systems to locate customers
  • Any other adhoc duties
 
Experience required
  • Previous Credit Control or Collections experience
  • Preferably consumer credit background (FCA regulated environment)
  • Accuracy and attention to detail - essential
  • Assertiveness mixed well with emotional intelligence
  • Experience and knowledge of HP financial agreements desirable but not essential
  • A strong yet customer friendly telephone manner – essential