Regional Service Manager - Dusseldorf Germany

Strand Energy & Engineering Ltd

Cantel based in Dusseldorf North West Germany, provides high-quality infection prevention solutions, will look for suitable candidates.

  • German fluent Language
  • +3 years sales manager experience
  • EU citizens or Work permit for Germany
ROLE REQUIREMENTS
Experience and Technical skills:
  • Understands various service (-sales) strategies in order to capitalize on opportunities and competitive threats.
  • Able to travel extensively to provide customer support and team development.
  • Consistent history of establishing and maintaining excellent relationships with internal and external customers, and teamwork with internal support personnel.
  • Proven leadership skills of leading a regional team is a plus
  • Strong analytical capability to understand deal profitability and problem-solving.
  • Strong presentation skills and confidence.
  • Proficiency in relevant software programs (including CRM, Excel, Word and PowerPoint) and automated service forms/tools.
Personal attributes required:
  • Hands-on technical service experience with medical equipment is preferred
  • Experienced in driving customer allegiance and growing existing customer base
  • Is decisive; takes independent action and calculated risks
  • Has the confidence, presence and ability to inspire, influence and motivate people
  • Is an effective mentor and coach to team members
  • Has the ability to implement change to positively affect results
  • Has a history of establishing and maintaining authentic customer relationships
  • Displays courtesy and sensitivity in resolving difficult or emotional customer situations
  • Exhibits effective listening and comprehension skills
  • Strives for ‘win-win’ solutions to problems/opportunities
  • Solicits customer feedback to improve product or service
  • Exhibits a high energy level and positive outlook
  • Willingness to adapt and be flexible
  • Self-evident ability to develop a plan, implement effectively and deliver results
  • Takes accountability for own actions and those of regional personnel
  • Works to do what’s right; trustworthy, open and honest
  • Displays a commitment to excellence
Education and qualification:
  • BA / BS degree in business or related health care field or
  • 5+ years Field Service experience or 3+ years relevant industry experience within a Service Management Role
  • Demonstrated ability to successfully plan and lead region service efforts in a medical device environment with Physician based products, Significant experience in the medical device service environment
  • Proven success in achieving aggressive growth objectives.
  • First experiences with CRM (SFDC/ServiceMax).
 
Benefits
  • Car
  • Pension
Non-negotiables:
  • Must have managed a team.
  • Must have 3+ years experience.
  • Fluent in German.
Salary Extras:
  • Company Bonus
  • Company Car
  • Credit Card
  • And fuel card
  • 58000-78000/year
Working Hours:
  • 37.5 - 40 hours per week