Digital Communications Manager

Open Health

Digital Communications Manager

About OPEN Health 

OPEN Health is a family of expert practices working in partnership to drive positive change in healthcare communications and market access, globally. Our journey began with a vision to improve the lives of patients worldwide. This vision has become a reality with the integration of experts from Peloton Advantage and Pharmerit to create a new unique entity equipped to be a global leader in advertising, HEOR, learning & development, market access, medical communications, patient engagement, public relations, publications and digital services. Together, we have grown to over 700 people in 15 locations across 6 countries including the United States, United Kingdom, Netherlands, Germany, India and China.

What makes us unique is our deeply integrated practices that work collaboratively to bring the strategic and technical expertise needed to be a solid partner to our clients. Combined with our broad scope of therapeutic expertise, we produce results and solutions that are of the highest quality. OPEN Health prides itself on having a highly skilled, diverse and connected team working across the globe to deliver truly innovative and best-in-class solutions. This has resulted in long-term, flexible partnerships that span across multiple brands and therapy areas.

You will love this role if:
  • If you are passionate about digital and the role it plays in supporting healthcare communications
  • You want to get the best out of a team and inspire them to enhance their client work through the use of digital
  • You have experience of working in a fast-paced digital agency environment
  • You value collaboration and enjoy working closely with expert developers and client service teams
  • You have a strong attention to detail
  • You are confident explaining to our clients how digital communications can add value
You will be a success if you:
  • Identify areas for digital development within existing accounts and new business opportunities
  • Take ownership of driving digital new business and deliverables in projects from start to finish
  • Are pro-active with a desire to exceed expectations for internal and external clients
  • Are able to add value to current client deliverables though your understanding of digital technologies
  • Have excellent communications skills
  • Are effective in planning and executing complex workflows, managing project timelines and budgets
  • Are confident in liaising with third party suppliers and clients.
  • Inspire others to upskill their digital competencies
Key responsibilities:
To work to:
  • Support the communications practice account teams to identify areas of their existing business where digital can enhance or improve current offerings
  • Support the digital comms directors to create user requirements, budgets and functional specs and brief materials for use with OPEN Digital
  • Up-skill  team members in digital competencies including Veeva, Social media and multichannel marketing
  • To work alongside the digital comms directors and account handling teams to scope digital projects and ensure these are budgeted accurately
  • Support the development of proposals that contain digital deliverables or channels to ensure they have been approached in a compliant manner
  • Produce case studies, slide decks, and other materials around digital experience within OPEN Health
  • Work with the digital teams in OPEN Health to evaluate new technologies as they become available and assess how these may be applicable to communication deliverables or client projects
Key attributes / skills / competencies:
  • At least 1 year’s experience of managing digital projects within the pharmaceutical industry
  • Experience in working for an agency in one or more of the following disciplines
    • Medical communications
    • Healthcare advertising
    • Healthcare PR
    • Publications
  • Qualification in digital marketing preferred but not essential; providing expertise in the scoping, development and delivery of digital projects, demonstrated by suitable qualification such as IDM or CIM diploma or higher
  • Experience of the development and execution of digital tactics for healthcare professionals and/or patients
  • Experience in multichannel marketing strategy/tactical planning preferred
What we offer:
At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities. 
We have an extensive benefits package that includes:
• A total of 29 days holidays – 25 plus an additional 3 at Christmas shutdown and your birthday off
• Flexible start and finish times around core office hours
• 4 pm Friday finish
• A training platform that provides access to self-paced and face-to-face learning & development
• Group Income Protection
• Private Medical Insurance
• Employee Assistance Programme
• Life Assurance
• Enhanced parental leave
• Casual dress code
• Active CSR community supporting a range of worthwhile causes