Account Manager

Open Health

Account Manager

About OPEN Health
OPEN Health is a family of expert practices working in partnership to drive positive change in healthcare communications and market access, globally. Our journey began with a vision to improve the lives of patients worldwide. This vision has become a reality with the integration of experts from Peloton Advantage and Pharmerit to create a new unique entity equipped to be a global leader in advertising, HEOR, learning & development, market access, medical communications, patient engagement, public relations, publications and digital services. Together, we have grown to over 700 people in 15 locations across 6 countries including the United States, United Kingdom, Netherlands, Germany, India and China. What makes us unique is our deeply integrated practices that work collaboratively to bring the strategic and technical expertise needed to be a solid partner to our clients. Combined with our broad scope of therapeutic expertise, we produce results and solutions that are of the highest quality. OPEN Health prides itself on having a highly-skilled, diverse and connected team working across the globe to deliver truly innovative and best-in-class solutions. This has resulted in long-term, flexible partnerships that span across multiple brands and therapy areas.


From brand strategy to creative campaigns; multi-channel marketing to brand & disease awareness; corporate and internal motivation campaigns to sales aids. If it’s a brand solution, we do it.

You will love this role if you:
  • You are curious about pharmaceutical brands and healthcare – how drugs do what they do, how to differentiate them and how they help people
  • You enjoy regular client contact through face to face meetings, phone communication, and providing regular written status reports
  • You get a great deal of satisfaction from delivering projects on time and in budget
  • You have a high attention to detail, to ensure that quality outputs are delivered to your clients
You will be a success if you:
  • Experienced in life sciences and /or pharmaceutical branding and marketing
  • Interested in developing new ideas to bring science and medicine to life
  • Able to share your passion and enthusiasm with your clients and colleagues
  • A team worker and enjoy a collaborative work environment
  • Keen to learn new skills and explore new therapy areas
  • Able to build relationships with clients (external and internal) and value the importance of creating a good rapport
As part of the OPEN Health Advertising team, you’ll be responsible for the following activities:

You will be involved at every stage – from pitch to delivery – across advertising, brand building, sales materials, digital projects etc., providing support for the day-to-day running of various accounts, which will include:
Client Management:
  • When taking on a new account; fully investigating the history of that account, the client and the product
  • Relationship building
  • Demonstrating an ability to follow a clear brief
  • Efficiently handling straightforward enquiries from clients/suppliers/key opinion leaders, deferring to senior colleagues as appropriate
  • Contributing with updates on own projects at client meetings
  • Providing pitch support to the pitch team and attending pitch meetings
Delivery Management:
  • Progression of production of materials, including development of production schedules and timelines and participation in briefing meetings with creative team
  • Driving client priorities including resource planning considerations
  • Ideas generation
  • Handling logistical aspects of workload, developing and adhering to timelines with the support of the senior members of your team
  • Leading day-to-day activities on the account
  • Leading status TCs and participate in face-to-face meetings; proactively preparing materials in advance
  • Preparing written materials, including; contact reports, weekly situation reports, agency status reports, day-to-day correspondence and slides
  • Checking quality of materials before release to clients
Team Working:
  • Working effectively as a team player within the agency and the wider OPEN Health group of businesses
  • Setting up meetings including status update meetings
  • Working with administration support to set-up and manage account systems, including finance, filing, referencing, tracking and media monitoring
  • Ensuring senior team members are kept abreast of relevant developments and that advice/input from senior team members is sought as appropriate
  • Liaison with creative and science writing teams
Financial Management:
  • Keeping within agreed budgets and tracking spend/financial status of projects for which you are specifically responsible
  • Complying with company systems (i.e. completing accurate timesheets)
  • Attending monthly billing meetings to acquire an understanding of the processes involved
Leadership opportunities:
  • Work towards being a team line manager, demonstrating that the appropriate skills are being developed through the quality of feedback given to juniors and peers
  • Coaching junior members of the team with their day-to-day work and provide support to improve quality
  • Up-manage tasks to senior management
  • Proof-reading the work of juniors
  • Proactively manage accounts and cover for more senior team members when absent
  • Leading whole projects with supervision, knowing when to delegate tasks to others
Company responsibilities:
  • Live core values of ethical and moral practice, honesty, integrity, openness, friendliness and professionalism
  • Maintain confidentiality at all times about company business
  • Identify gaps in relation to personal knowledge and skills base, and agree a personal development plan with Account Director
  • Through company resources, keep abreast of the healthcare environment and develop a clear understanding of the disease and therapy areas associated with each account
What you’ll bring:
  • Demonstrate a meticulous eye when checking copy/proofs
  • Strong written and verbal communication skills
  • An understanding of the decision-making processes and the ability to work under pressure
  • Maturity and judgement to be able to recognise when there is a problem or error and to handle it openly and effectively
  • A logical, common-sense approach when faced with new situations/projects
What we offer:

At OPEN Health, we are entirely dependent upon our people. They are the basis of every contract we win, every service we provide and every project we deliver. As a result, we are always on the lookout for the brightest, most enthusiastic, creative and ambitious individuals to join our teams in the UK. We work hard to create friendly and collaborative workplaces; to provide fascinating professional challenges and amazing opportunities.
We have an extensive benefits package that includes:
  • A total of 29 days holidays – 25 plus an additional 3 at our Christmas shutdown plus your birthday off
  • Flexible start and finish times around core office hours
  • 4 pm Friday finish
  • A training platform that provides access to self-paced and face-to-face learning & development
  • Group Income Protection
  • Private Medical Insurance
  • Employee Assistance Programme
  • Life Assurance
  • Enhanced parental leave
  • Casual dress code
  • Active CSR community supporting a range of worthwhile causes