Head of Risk, Fraud & Payments

Boston Link

Are you a dedicated and conscientious Payments and Fraud Expert, with operational experience of P&F application?

  • Oversee a department of 30 people
  • Report directly into the Director of Compliance
  • Career progression opportunities
As the Head of Risk, Fraud & Payments, you will ensure that all the company's procedures and operations remain successful and efficient at all times via an ongoing overseeing, reporting and evaluating the programme.

What you will do:
  • Take ownership of FP from a strategic and operational perspective;
  • Enforce a fraud prevention strategy and intra-department processes to reduce losses;
  • Present and execute a master plan regarding customer registration, verification, due diligence, KYC and AML policies and processes;
  • Plan and successfully implement a long-term risk, fraud and payment strategy;
  • Keep track of deposit behaviour and fraud patterns;
  • Strategy and measurements to reduce charge-backs, bonus abuse and reduce fraud;
  • Interface with the development team to ensure the back office and fraud rules adhere to the company guidelines and industry compliance requirements;
  • Perform daily analysis on the fraud reports;
  • Train, guide, and provide leadership to the Fraud, Payments and AML Department and Handling of highrisk/critical payments, Fraud, AML related Escalations;
  • Investigate/review reports of suspicious transactions/circumstances, as well as prepare and submit reports to senior management and/or MLRO for review;
  • Evaluate the fraud, AML risks associated with new product launches, new territory launches and changes to existing products, funding methods, etc;
  • Oversee the payments processing function and ensuring quickest possible turnaround times on customer withdrawals, approve payer pay-outs;
  • Understand all functionalities of existing and new payment methods;
  • Ensure maximum efficiency of the payments function;
  • Develop and implement process and procedures to mitigate fraud and financial loss relating to payment processing activities;
  • Ensure all departmental objectives, KPI's and SLA's are met and ideally exceeded;
  • Hire, lead and appraisal of FP team;
  • Report on operational findings, ad hoc reports and daily, weekly, monthly reports to the Director of Compliance.
Who you are:
  • Extensive experience of working within the gambling industry in a similar role and understanding of the UKGC, MGA regulations and any other country advantageous;
  • Able to lead and influence large teams with a positive approach;
  • Enterprising, self-motivated, ability to manage competing deadlines and work on your initiative;
  • An enquiring mind, self-confident, who is not scared to challenge conventional wisdom;
  • Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way;
  • Naturally organised with exceptional attention to detail;
  • Excellent communication skills, verbal and written with the ability to communicate to senior leaders;
  • Ability to influence and demonstrate thought leadership, using data and insights;
  • Confident in building and maintaining a large professional network with key stakeholders;
  • Able to prepare MI, KPIs and reports for management;
  • Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports;
  • Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formula to identify trends to produce comprehensive analysis and reports;
  • Able to identify potential data sources which can be used to identify customers who may require further assistance;
  • Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making.
The Company
A recognised and award-winning online casino based in central Malta, with autonomous teams around the globe working closely together towards a clear vision.