Application Support Analyst - SQL

Hayward Hawk Recruitment

Application Support Analyst - SQL

Application Support Analyst - SQL
  
Hayward Hawk are working with a very successful and stable software house in Belfast who have continued to thrive through Covid. Their multi platform product is used across a wide range of industries and improves business efficiency.
  
They are looking for an Application Support Analyst to join their existing support team - a typical day will involve the following:
  
  • Supporting customers with their daily usage of products via telephone, email and chat
  • Logging customer queries using the incident management system
  • Using technical and application knowledge to diagnose and resolve customer queries and problems
  • Ensuring responses to customer queries are within agreed SLA’s
  • Maintaining accurate incident handling records to build a knowledge base
  • Giving excellent customer care
  
You’ll ideally have the following skills and experience:
  
  • 1+ years experience in a similar position, providing application support to customers
  • Experience of SQL Database query and management tools
  • Excellent communication skills, with the ability to explain technical issues to non-technical users
  • Strong analytical and problem solving skills
  
This role comes with a very attractive salary of up to £27,000, plus full training and a clear career path.
  
For full information, contact Carol Donnelly on , or submit your CV via the below link.