Customer Service Representative

Halo Resourcing

Customer Service, client care

Our client is recruiting for a Customer Support Representative to be part of our dedicated Customer Service Team who enjoy making a difference to our customers.
  
Job Role: -
  
  • Responsible for handling device and service-related issues in line with customer SLAs and internal KPIs
  • Testing new solutions and preparing orders for shipping
  • Customer Support -phone and email queries
  • Diagnosing and fault resolution, escalations, handling support tickets
  • Working to SLAs, testing, and working with tech support.
  • Customer Service -giving great customer service in a technical environment to our end users which include vulnerable end users (DBS clearing required in this role).
  • Managing Orders -dispatch and RMAs.
  • Process Management -defining process improvements and QA.
  
  
Personal Qualities: -

The successful Customer Support Representative, will have experience in customer service with a technical background. 
Proven skills of understanding the importance of the customer and the technology.
Someone who can create empathy, trust, and engagement.
Take ownership and organised in their work.
Passionate/client focused nature.
  

The Company: -
  
Our client is one of the fastest-growing technology companies in the healthcare sector. They support many of Europe's leading mobile and social care providers, they provide mobile and IT technologies alongside a first-class customer service to many of Europe's leading mobile and social care providers.

COVID-19 considerations This is an office-based role, interviews may well be via teams or zoom. The office is Covid Secure.
  
Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status