Customer Experience Specialist

Australasian Recruitment Company

Interested in working for a retail technology start up organisation as a Customer Experience Specialist?

THE ROLE:

Interested in working for a retail technology start up organisation as a Customer Experience Specialist? This role requires strong attention to detail and a passion to help others whilst actively pursuing new ways better the experience for both merchants and consumers. They are looking for someone to come on board as a Customer Experience Specialist on a permanent basis.

Hours: Sunday – Thursday 12:00pm – 9:00pm
  • Responding to all customer enquiries to address and resolve the key issues customers are facing every day
  • Maintaining a rapid response time and high level of customer satisfaction
  • Investigating and identifying suspicious accounts and orders on the platform
  • Exploring the CRM platform to maximise the opportunity for automating responses and maintaining service standards at the highest level
ESSENTIALS:
  • A minimum of 1-2 years’ experience in a customer service position within an office
  • Highly developed computer literacy in all MS Office packages
  • Strong verbal and written communication skills
  • Must be able to work weekends
BENEFITS
  • 25 days holiday plus 8 bank holiday days and your birthday off
  • Working for an exciting, growing company
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.
  
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.