Customer Service Advisor

Australasian Recruitment Company

An exciting opportunity to join a start up organisation at a beauty treatment organisation - 3 month temporary assignment

THE ROLE:
  
A luxury beauty treatment company are Customer Service Advisor. The ideal candidate will be a passionate and outgoing individual who is interested in joining a start-up organisation that promotes that is positive, inspirational, and truly inclusive working culture. They are looking for a Customer Service Advisor to join their team on a three-month temporary assignment.
  
  • Managing all customer inquiries, complaints, and issues
  • Processing and authorising refunds, credit notes, and managing financial dispute issues
  • Assisting customers with end-to-end online shopping experience including up-to-date information on product availability, delivery tracking and assurance
  • Working to fully resolve cases requiring investigation in a timely manner
  • Acting as an expert on all client-servicing platforms, networking with all associated personnel in studios, and providing support across all digital channels
  • Liaising with suppliers, manufacturers, warehouses and stores
  • Ensuring clear communication and correspondence with customers, and maintain all email templates
  • Monitoring and reporting recurrent quality control matters to the appropriate departments
  • Updating processes to ensure they are in line with both legal and industry standards
  • Providing weekly reporting to UK Head Office
  
ESSENTIALS AS A CUSTOMER SERVICE ADVISOR:
  
  • Six months’ experience in a customer service role
  • Passionate about the beauty industry
  • Good knowledge of Outlook, Word and Excel
  
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.
  
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.