Dispatcher/Administrator

Finlay Jude Associates

Dispatcher/Administrator

FJA are currently recruiting for a Dispatcher/Administrator to join leading service provider, based at their offices in Darwen, Lancashire.
 
This is a fantastic opportunity - full training will be provided and candidates without previous experience are encouraged to apply.
 
Key responsibilities as Dispatcher/Administrator:
  • First point of contact for all telephone enquiries
  • Incoming and outgoing calls from and to customers, engineers, and call centres
  • Taking jobs and booking them onto the system using CRM planning system
  • Responsible for coordinating a team of field-based service engineers to ensure works received are allocated to them correctly and completed within timescales
  • Closure of jobs on completion following the correct processes required
  • Variety of administration duties to allow the daily operations to run smoothly
Key skills for the role:
  • Cheerful and outgoing disposition
  • Excellent telephone manner
  • Strong customer focus
  • Positive and flexible attitude
  • Ability to manage customer expectations on all levels
  • Ability to work under pressure
  • IT skills including Microsoft Office
The role is full time working Monday - Friday 08:00 - 17:00 or 09.00-6.00 as rota’d
 
Weekends are required currently 1 in 4 paid as overtime or taken as time in lieu.  
 
If you are interested in the above Dispatcher/Administrator vacancy, then click on the 'apply now’ button.
 
Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.   Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.   Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.