ITIL Problem Manager

Raw Talent Recruitment LTD

Raw Talent are currently looking for a Problem Manager for a regulatory firm based in Cheshire.

  • Major Incident process management
  • Stakeholder engagement
  • Permanent role based in Cheshire
Raw Talent Recruitment are currently searching for a Problem Manager with sound ITIL knowledge to join a regulatory firm based in Wilmslow, Cheshire. 

In the role you will be facilitating the effective resolution of Major Incidents and Problems through problem management and stakeholder engagement. You will be working within ITIL frameworks to ensure that problems are resolved in an effective and timely manner. 

About you:
  • Bachelors Degree in IT or related field
  • 2+ years experience as a Problem Analyst or similar
  • Level 1 and/or 2 request support experience
  • Experience managing an "error" database
  • Experience facilitating Major Incident Reviews
  • Vendor management experience 
  • Experience improving problem management processes
  • Ability to facilitate the resolution of any IT escalations
  • Excellent communications skills
  • ITIL certified
Tenure - Permanent
Location - Wilmslow, Cheshire with WFH
Salary - £28k to £32k depending on experience