3rd Line Support Engineer

Matt Burton Associates

We are looking for an experienced, driven professional with a passion for technology and building customer relationships to join our growing team.

3rd Line Support Engineer - Home Based - Permanent

A key client of ours are currently looking for an experienced 3rd Line Support Engineer to join their growing team.  Joining the business at a critical  time, the ideal candidate will ensure all SLA's are adhered too, with a first response target of 98%. 


About the role
To provide third line professional technical support for Managed Service customers with the aim to fix all incidents passed to them from 1st line. This will be achieved by effective troubleshooting and diagnosis of more complex incidents which cannot be resolved by 1st Line.
You will be required to progress all support incidents in line with the customers SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities.

Key Skills: 
  • Firewalls
  • Networking Routing/Switching
  • Network Load balancers - Netscaler/F5
  • Network Wireless
  • Server Hardware
  • VMware vSphere
  • MS Windows Server Hyper-V
  • Azure
  • AWS
  • Storage - SAN/NAS
  • Active Directory
  • Exchange / O365 Exchange
  • SQL
  • Lync \ Skype for Business
  • Sharepoint Admin
  • Antivirus Admin
  • Citrix Xenapp / desktop
  • SCCM
  • Backup Admin - Veeam/Others
  • Security/Ethnical Hacking
Immediate interviews and start available, get in touch for more info.