Occupational Therapist / Social Worker

Matt Burton Associates


It’s vital that any customer facing business has a specialised approach when it comes to customers who experience some form of vulnerability. As part of their commitment to their diverse customer base, we are on the lookout for an Occupational Therapist / Social Worker to spearhead the companies approach to Specialist Customer Care.
The client is one of the largest of its kind both in the UK and overseas. Their market is insurance claims and this covers a range of different policies sold by insurers and brokers to customers and businesses across a number of different industries. The Occupational Therapist / Social Worker will ensure that the company representatives are trained to deal with customers from all walks of life.
In return, the successful Occupational Therapist / Social Worker will receive a very competitive salary, excellent benefits such as a company car (or car allowance), pension, 25 days annual leave, private medical insurance, life assurance plus much more.
Key Responsibilities
  • Research, Develop and Implement the Vulnerable Customer Policy for the company
  • Technical referral point for all Crawford employees on how to handle customers who experience vulnerability
  • Assess specific customer needs onsite to help provide a bespoke plan of approach
  • Develop and implement company-wide training
The Occupational Therapist / Social Worker must have
  • Practical experience of people with support needs – such as vulnerable adults of all descriptions, either in a social services environment or, preferably, in commercial practice
  • Degree in Occupational Therapy, Adult Social Work/Care, NVQ level 4 (or greater) or Diploma in adult social care or equivalents
  • Ability to influence, persuade or negotiate with wide range of stakeholders
It would be nice if the Occupational Therapist / Social Worker had:
  • Experience in a commercial setting, ideally insurance
If you think you meet the above and would like to explore this option, please apply with an updated CV.