1066 Holidays Customer Service Assistant

People and Their Brilliance

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Job Description
1066 Holidays is an East Sussex based company providing holiday lets to guests.  We provide self-catering caravans/lodges and other properties for guests to book out for their holidays in and around the South East area.

We are currently expanding our business, this is the reason for the new roles, we are growing our area into Kent as well as still increasing our business in our current areas, so it is an extremely exciting time for someone to join our company.

We currently have a team of 2 Customer Service Assistants who will be working very closely with the new members of staff and helping with their training and development.

The main duties for this position are to deal with any enquires that come through by email, phone or through social media.  These enquiries can come from both guests and owners of the properties that we look after.  It will also include answering calls out of office hours and dealing with any issues that may arise.

The main responsibilities for this role are 
  • To always give 100% customer service to guests, owners and potential new owners.  
  • Answer all enquiries within a set timeframe, if you are not able to help with the enquiry to pass it to a member of staff that will be able to help.  
  • To keep up to date with several inbox’s including emails and text messages. 
  • Raising invoices for guests and owners.
  • Taking bookings over the phone.
  • Dealing with maintenance issues and reporting to the maintenance team.
  • Working on a rota basis covering shift work as required.
  • Working from home mainly but will need to visit our main hub in Hastings when required, so must have transport to be able to get there.

Essential skills, experience, and qualifications
Customer service experience 
Basic computer experience
Able to multitask
Ideally a car driver with own transport

Location: St Leonards-On-Sea, East Sussex

Please click the link below to apply, you will not need to upload a CV or a cover letter