Bi-Lingual English Event Specialist - Work From Home Part-Time

Zest City

We provide world class webcasting support to Blue Chip clients across EMEA, and are growing the team with English/Spanish and English/German recruits!

  • Availability circa 20 hours a week, typically 3 days a week, working from home
  • Experience with Adobe Photoshop and Microsoft Office
  • Strong technical skills and some knowledge of HTML and/or CSS
ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on, and personalized webinars, content, and virtual event experiences to engage audiences in real-time, generate powerful buying signals, and accelerate the pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers on a global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA, and JPAC. For more information, visit https://www.on24.com.
The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. Event specialists are responsible for:
  • Providing an enhanced ON24 experience to ON24’s customers and attendees
  • Managing live events
  • Customer training
  • Event troubleshooting and escalation
As a minimum, you need to be able to provide these services in English.
This role requires a responsible and detail-oriented individual. Customer service, a keen understanding of technology, and an interest in thriving in a deadline-driven environment are critical components of this role.
ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies.
The rate of pay is 15 Euros an hour, plus a substantial benefits package. We have been recruiting for ON24 for over 14 years, and know the company and the positions very well.
We are seeking to hire 3 people for this role, all to start in early May:
  • One for Spanish and English clients can work from any location in Spain, Germany, or England
  • One for German and English clients can work from any location in Germany, Spain, or England
  • One for English clients can work from any location in England, Spain or Germany.
From time to time we have other European languages we serve, so if you can perform these tasks in other languages, it is of benefit to inform us in your application.
Position Requirements
  • Availability for 20 hours a week, typically 3 days a week, but this may change to optimize the hours.
  • Experience with Adobe Photoshop and Microsoft Office
  • Strong technical skills and some knowledge of HTML and/or CSS
Essential Skills
  • Well organized and able to provide high-quality work 100% of the time
  • Ability to work on multiple priorities and/or projects simultaneously
  • Excellent troubleshooting, problem-solving and strategic thinking skills
  • Sense of urgency to provide a rapid response to client requests
  • Ability to work on multiple priorities and/or projects simultaneously
  • Excellent listening and communication skills, both verbal and written in English.
Essential Job Functions and Responsibilities
  • Provide customer training prior to the live event
  • Manage and monitor live event ensuring success
  • Perform event-related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits, and custom reports generation
  • Act as product and subject matter expert
  • Providing technical support and guidance
  • Drive customer satisfaction with excellent customer service
  • Perform webinar and virtual event-related activities as necessary
  • Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.
If you are interested, please submit your CV in English to proceed with your application.
Thank you and good luck!
Job Types: Part-time, Permanent
Pay: £10.00-£13.00 per hour
COVID-19 considerations:
Job is entirely remote, no client contact is required.