Virtual Event Producer for a Market Leader, San Francisco Based

Zest City

Producing virtual events for blue chip clients using Intrado, the market leading platform

  • Photoshop and HTML skills required
  • You need to understand and love working with technology
  • Customer service skills a must
Job Description

The Virtual Event Producer is responsible for coordinating and configuring the layout, design and features during a clients’ virtual engagement process. The Producer provides clients with an understanding of technical requirements to create virtual events and provides training and live day support.
Day to day responsibilities include, but are not limited to:
• Primary technical contact for the client team during the virtual engagement process
• Provides clients with an understanding of technical requirements to create their virtual events and provides training as needed
• Organizes, prepares and uploads the event content for the virtual environment .
• Establishes an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
• Participates in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
• Escalate issues to management that are outside of an employees' control and could adversely impact service provided to the client
• Provides mentorship to less experienced employees
• Other duties as assigned

Minimum Qualifications – Applicant for this job will be expected to meet the following minimum qualifications.
Education: Bachelor's degree from an accredited college or university with major course work in marketing, business administration, graphic or fine arts, digital design, computer science or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements

Experience: Minimum of one year of customer service experience required.
Other: Intermediate knowledge of Outlook, Word, Excel, PowerPoint, Photoshop/Illustrator and Dreamweaver required.
Candidates with the following experience will be highly considered
• Adobe Photoshop (advanced skills preferred, basic required)
• HTML / CSS (advanced skills preferred, basic required)
• Adobe Premier preferred
• Beginner to Intermediate MS SharePoint preferred
• Ability to coordinate multiple projects at various stages of the lifecycle
• Ability to keep up to date on virtual event technology
• Strong communication skills, both verbal and written
• Strong organization skills and the ability to multi-task
• Ability to be innovative and think outside of the box
• Multi-lingual in Spanish, French, Japanese, Chinese or Korean a plus
Mental and Physical Requirements
• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned
• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations
Intrado is connecting people and ideas.

We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are Intrado.

Equal Opportunity Employer/Veterans/Disabled

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year