Inside/Counter Sales Rep - HVAC & Plumbing Supplies (New Haven, CT)


Inside Sales/Counter Sales person needed for expanding HVAC and Plumbing Supply location.

Position: Inside/Counter Sales Rep - HVAC & Plumbing Supplies (New Haven, CT)
Location: New Haven, CT
Pay: Base Salary plus Incentives
The Inside Sales Representative role involves a high level of customer interaction.  The successful candidate must be dedicated to ensuring a high level of customer service at all times, having strong communication skills, initiative, flexibility and the ability to handle multiple tasks are all critical to this position. The successful candidate will sell HVAC and Plumbing equipment to our clients which include architects, plumbing engineers, plumbing and mechanical contractors, plumbing wholesalers, and institutional end-users.
Responsibilities:  As an Inside Salesperson, your specific duties will include, but are not limited to:

  • Develop an in-depth knowledge of our product lines and stay current on changes and improvements in the lines
  • Develop and maintain proficiency on the computer programs: Loopcad, Wrightsoft, Microsoft Office and Lg MV/VRF
  • Work actively with field sales on account planning and provide information to grow accounts
  • Deal quickly, courteously, and efficiently with customers over the phone and in person if needed.
  • Enter orders and quotations completely and accurately.
  • Provide pricing and product information to customers and company sales team promptly and accurately.
  • Handle special orders, will-calls, and non-stock item orders.
  • Deal with, and follow through on, customer inquiries and complaints
  • Handling pricing including price negotiation in conjunction with the Inside Sales Manager or the outside salesperson assigned to the account.
  • Gather, record, maintain, and analyze account information to identify sales strategies and objectives appropriate to the account.
  • Prepare bids and conduct sales call follow up.
  • Process requests for literature.
  • Review all order activity in the account base.
  • Handle and resolve all customer service issues including problems with returns, invoices, pricing, deliveries, etc.
Experience & Education:
  • High School degree preferred with demonstrated strong mechanical aptitude
  • Minimum three years’ experience in commercial/industrial inside/counter sales
  • Background in the commercial plumbing/construction/contracting markets preferred
  • Experience in managing calls and walk-in traffic in high volumes
  • Must be a self-starting, results-oriented competitor
  • Requires excellent verbal and written communication skills, including well-developed presentation skills, and excellent customer relations skills

Interested in the tremendous opportunity, please contact me directly.
Bill Glose
Practice Leader & Sales Manager
Mechanical Construction
O: 610-628-2240
Twitter: @BillGlose4