Quality Assurance Specialist


QA specialist is a collaborative partner with all business units in the the mortgage div. of a Nashville Bank - 5+ yrs mortgage exp. is required

Quality Assurance Specialist
  • 5+ years of experience in the mortgage industry is REQUIRED
  • Knowledge of financial services regulatory environment, particularly mortgage lending regulations is highly preferred.
  • Experienced mortgage professional with a proven track record building and creating process, procedures and reporting
  • Ability to build rapport and trust with teams cross-functionally and across all levels
  • Above average, effective communication, organizational, time-management, and presentation skills
 Other Expectations
  • Act as a collaborative partner with all business units, while focusing on solving real problems for internally and externally raised issues.
  • Complete research to identify root cause for issues identified.
  • Compile and analyze internal and external reporting from reviews completed on mortgage loans throughout the loan manufacturing process.
  • Review and work with business units to confirm audit findings and document audit response and full resolution of items noted.
  • Detect opportunities to automate and streamline internal processes to improve efficiency and performance effectiveness.
  • Review updates to Loan Operating System for opportunities for process improvement.
  • Establish yourself as a subject matter expert on all bank processes, products and services, maintaining a current and comprehensive knowledge base.
  • Use spreadsheets and databases to maintain detailed audit records/ tracking of identified issues and remediation action plans.
  • Create, prepare, and distribute reporting to Senior and Executive Management and stakeholders as identified.