Customer Service Engineer

Nationwide Technical & Executive Search

509899

Customer Service Engineer
Clearwater, FL


*Please call/text Sam at 248.890.6231 (until 11pm any time zone) with
any questions.
*No Sponsorships, transfers, or visa sponsorships.
*Permanent Position, Great company, excellent pay and benefits

MAIN DUTIES AND RESPONSIBILITIES:
• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues
• Repair of Siemens systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network
systems at customer sites, utilizing available resources including other CSEs knowledgeable in the specific modalities
• Perform planned maintenance and equipment modifications on a timely basis with minimal supervision
• Complete required documentation on a timely and legible basis as requested
• Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical
and mechanical calibrations and adjustments, all testing required for successful equipment turnover to customer, and all
paperwork required by manufacturer, local, regional, national, and international regulatory agencies
• Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used
per company policy and procedure
• Takes after hour calls on a rotating basis according to the annual on call schedule
• Work overtime as necessary during on-call weeks and at other times as required
• Actively participate in Siemens and Med Lab training courses
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of
equipment
• Be a safe and courteous driver always
• Follow regulatory, safety, and work procedures always
• Ensure accurate entry of all service orders into the software system

SKILLS AND ABILITIES:
• Customer service focus (internal & external)
• Problem solving skills
• Attention to detail
• Active listening
• Written comprehension
• Deductive reasoning
• Ability to document and record information
• Processing information
• Computer skills
• Safe driving
• Inspecting equipment, structures and material
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitor processes, materials, and surroundings

QUALIFICATIONS:
• Engineering degree (AS or BS) or equivalent experience with a background in analog and/or digital systems.
• Minimum of one-year experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software.
• Skilled in medical or other system repair and installation, customer service experience, and good oral communication is preferred.
• Basic math functions and reasoning ability are required.