Bilingual Client Support Representative

Canada Protection Plan

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan is a Canadian owned and operated corporation that designs, markets and sells life insurance and related products with simplified underwriting processes that require no medical exams on many of our plans
 
Would you like to make a difference with the customers we serve? We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.
 
Our strength is a family culture characterized by particular care and respect for employees. We connect with our employees in significant and meaningful ways, including (but not limited to):
 
  • An orientation to physical, mental, and financial wellness in the workplace
  • Employee development
  • Performance management program which connects goal setting, coaching, formal performance reviews and the allocation of base salary and bonus rewards
  • Company-paid benefit plan with a health care spending account (HCSA) as well as an RRSP and DPSP program where the company matches employee contributions
  • One paid volunteer day per year to engage in a charitable cause of choice
  • Courtesy tenant shuttle bus services and free onsite parking
  • Casual dress code policy
 
We are currently hiring a Bilingual Client Support Representative to add to our Customer Service team. This role will work in an in-bound call center environment and provide superb customer service to our policy holders and insurance brokers via telephone calls and email.
 
Duties will include:
  • Take Inbound calls and make out outbound calls at established work time level (80% of work time)
  • Process all assigned transactions within the acceptable service level parameters, such as:
    • Handle payments and banking changes
    • Handle simple policy changes and policy inquiries
    • Conduct regular follow ups
  • Resolve basic customer service problems, take ownership of situations and provide corrective action
  • Other duties as required
 
Knowledge/Experience/Skills:
  • Bilingual with French (verbal and written)
  • Excellent customer service skills demonstrating patience and empathy
  • Excellent Phone skills
  • Demonstrated product knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude
  • Call center experience or customer service experience within the financial services industry is an asset
  • LOMA Level I completed is an asset
 
At Canada Protection Plan we are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected and supported. We are an equal opportunity employer who is dedicated to building a diverse workforce.
Throughout the recruitment and selection process, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support to all candidates who require accommodation upon request.
We thank all applicants for their interest, however, only those considered for an interview will be contacted.