Help Desk Support

KDS Strategic Search

Front line support for users. Password Resets, New User setups, Shared Folder Access, Software Installation and configuration, printer scanner set up

  • Help Desk Support
  • Active Directory
  • Troubleshooting
Unique Career Opportunity in for a fast-growing 3PL logistics firm!  Our client operates a very large network of independent CFS facilities in North America.  We are looking for a strong Help Desk Support person with the ability and desire to learn and grow in a fast-paced, growing environment.
 
You look like an excellent fit for this role.  Let me know if you are open to discuss. 
 
Client Company:   Fast-growing 3PL logistics, Warehousing firm
Position Title:  Help Desk Support – Support Desk
Position Reports to IT Manager
Location:  Walnut, CA
Compensation:  temp/contract to perm (Looking for someone long term if they are strong)
 
Not all are Required
  • 3- 5 years minimum front-Line user support
  • Open to temp (contract to hire)
  • Password Resets - Active Directory, DVR, Application password reset
  • New User setups - Account creation, Computer setup, Building access, 8x8 Phone System (VOIP)
  • User Terminations - Disable accounts, Terminate user accounts
  • Shared Folder Access
  • Software - Software Installation, Software Issues, Client software configuration
  • Printer/Scanner / IP Camera Troubleshooting, Configuration, Scan-to-email, RF Scanner, Label Printer 
  • Mobile Device – Troubleshooting, Setup, Deployment, MDM Management 
  • Remote Access - End user troubleshooting – Citrix, VPN, RDS 
  • User / Office Moves
  • Inventory
  • Ticketing System - Data Administration, Assets, Users, Contracts
  • Inbound Ticket troubleshooting
  • Ability to document new processes when needed
  • Ability to travel to multiple sites (driving distance mostly, but may need to go to offices in other states.)
Lastly, Must have experience in a fast-paced environment (please describe)