Senior Pre-Sales Engineer

Talent Advance

An exciting opportunity is available for an Senior Pre-Sales Engineer for a growing market leader in innovative solar energy solutions

An exciting opportunity is available for an Senior Pre-Sales Engineer for a growing market leader in innovative solar energy solutions with operations in Kenya, South Africa and Zimbabwe that supplies commercial and industrial customers with efficient, green solar energy installations without an initial capital outlay.
 
Great opportunity to join a strong financed solar energy solutions company passionate about providing affordable and efficient green energy solutions.
 
The Senior Pre Sales Engineer will be responsible for pre-sales technical support and training for sales team and customer technical relations (in summary an internal sales advisor, with the ability to also interface with customers and investors).
 
Responsibilities:
  • Pre-sales technical support for customer account engagements including the development of documentation/best practices, analysis and training to ensure a high-quality design and minimal post sales technical support issues.
  • Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful solution adoption and on-going business growth and loyalty.
  • Pre-sales technical support for commercial and Industrial business and projects/deals including both broad based tool development (e.g. design sets, line diagrams, standard BOMs, etc.) and customized/unique design support to ensure design win and high-quality designs that save on capital, labour and contractor costs
  • Strong engagement and feedback/input to Engineering and design team on identified product/technical issues identified along with recommendations for design improvements and product management development of broad based market training and tools that address best practices and requirements (e.g. standard business tools)
  • Coordination and support of field testing and feedback collection for new hardware and software.
  • Close cooperation and alignment with Customer Support to enable a closed loop system on key/top technical and product related issues and ensure high levels of customer satisfaction, especially with top installer accounts.
Activities
  • Working with the Sales Managers to deliver the highest level of quality field/customer technical support, enabling account and project wins and ensuring highest levels of customer support.
  • Working closely with sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer
  • Managing tasks in the SalesForce.com technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support.
  • Developing specific tools (design kits, BOMs, etc.) for commercial business and provide customized/unique pre-sales technical support on larger, more complex commercial deals to ensure highest quality design
  • Working with OEM pre-sales technical support process to ensure proactive participation with OEM technical teams on test requirements, procedures, and plans to ensure company is prepared and positioned to 'win' the business
  • Collaborating closely with Engineering and design on broad based technical support and tools and training and drive adoption through the sales team, and sales channels.
  • Acting as sales focal point for input/feedback into engineering management on major product, plant and technical issues and recommended solutions in association with the technical team
  • Managing closed loop process with customer support and sales on all in field pre-sales related topics and issues.                                              
Need to be able to do
  • Sales team training (general solar, standards, quality, bankability, competitor comparisons and product portfolio, design)
  • Leads partner training (general solar, standards, quality, bankability, and product portfolio)
  • Partner events / workshops (Inverter manufacturers, structure and tracker manufacturers)
  • Attending and presenting at trade missions to countries
  • Industry association relationship management (MESIA and SAPVIA)
  • Presenting at conferences
  • Attending and representing company at trade shows
  • Relationship management with Technical advisors and lenders and promote sales model, bankability, how to select products in tenders and what questions should they be asking
  • Technical compliance and documentation for tender submissions
  • Yield forecasts and product selection for developers/ customers and EPC’s
  • Installation advice to construction team when necessary.
  • Must be able to understand (and use) the different solar software (Helios, PVsyst, PVSol, PVSpot, SolarTilt, etc.)
  • Must have a good working knowledge (sate assessments, layouts, Product selection, yield forecast, sales proposals and C&I business.)
  • Partner / supplier relationship management (inverters, structures, material suppliers, etc), together with the procurement and engineering team.
 
Core skills and tools
  • Public speaking
  • Be able to train people
  • Mentoring
  • Product strategy
  • Helioscope and PVSyst a minimum
  • Plant performance testing (when required)
  • Advantage will be knowledge of Sales Force.
 
Qualifications and experience required for role:
  • Matric + Engineering degree (Electrical);
  • Min of 10 years within the Energy/Power space with at least 5 years’ experience as Solar Engineer