Admissions Representative

Excelon Associates

Excelon Associates is seeking an Admissions Representative for an opportunity in Erie, PA.

Excelon  Associates is seeking an Admissions Representative for a great opportunity in Erie, PA. If you have a passion for helping others, a caring attitude, and a drive for success, we have a great opportunity for you on our client's online and residential campus-based admissions team in Erie, PA.
 
As an Enrollment Specialist, you’ll help prospective students decide if enrolling is the right choice for their education. If you’ve never worked at a college before, don’t worry, we’ll provide you with paid, comprehensive training designed to help you succeed and contribute.
 
Daily Activities & Responsibilities Include:
  • Quickly become a subject-matter-expert through continuous process and product knowledge improvement.
  • Proactively engaging prospective students in a goal-oriented, metrics-driven environment.
  • Work effectively, efficiently, as a team to ensure the best working practices are developed and utilized.
  • Execute recruitment measures, via the phone, ensuring that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students.
  • Provide a high-touch experience for students, while encouraging the pursuit of their educational goals.
  • Utilize a collaborative approach connecting students with experts, to resolve student concerns.
  • Contacting new and prospective students through the phone and email for admissions interviews.
  • Answering inbound phone calls from new and prospective students.
  • Building positive relationships with our online and campus-based prospective students so you can understand their motivations and interests and then guide them through the decision if the school is the right option.
  • Helping new students complete enrollment documents by answering questions and explaining policies and procedures.
  • For students that might qualify, referring them to the financial aid department or connecting them with other services, as needed.
  • Being the ultimate ambassador, representing the school professionally whether you are on campus or out and about.
What you bring:
  • Preference is given to candidates with call center or college admissions experience
  • Demonstrated ability to offer world-class customer service, and a passion to go above and beyond customer expectations.
  • Excellent verbal and written communication skills via phone, text, and email.
  • Ability to be adaptable in a fast-paced dynamic environment.
  • Goal-oriented and competitive, setting and achieving, personal and team goals.
  • Flexible to work various shifts, which includes nights and weekends.
  • Outgoing, friendly, and positive attitude (e.g. “The glass is half full”).
  • Strong phone and data entry skills.
  • Confidence, driven for success, and self-motivation.
  • Well-organized with high attention to detail.
  • Strong listening skills with compassion for others.
  • Ability to follow established processes, scripts, presentations, and policies.
  • A clear voice that is understandable over the phone.
  • High ethical standard.
  • Team player and willingness to receive constructive and critical feedback.
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