Field Support Specialist

Cornerstone Staffing Inc

Fast-paced, internal customer service handling inbound calls, cases, and chat requests covering a variety of services

Position Description

The Field Support Specialist is responsible for providing outstanding support and customer service to all areas of the organization.  Tasks include handling inbound calls, cases, and chat requests covering a variety of services.  It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of the core business activities. 

Primary Roles and Responsibilities
  • Develop strong relationships with field personnel; provide excellent internal customer service in support of the company's business units
  • Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
  • Understand the core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of districts and projects.
  • Understand and follow processes, procedures and internal controls
  • Reliable and consistent attendance
Secondary Roles and Responsibilities
  • Support and participate in collaboration activities to promote and implement continuous process improvement
  • Perform other job related tasks as needed or assigned
Required Qualifications
  • Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
  • Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
  • Highly motivated and self-directed; initiative and a sense of urgency to get things done
  • Attention to detail with ability to recognize discrepancies
  • Excellent analytical, math and organization skills
  • Ability to understand and follow process and controls
  • Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
  • Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
  • Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
  • Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
Preferred Qualifications
  • College Degree in business or related field
  • Previous SAP experience
  • Prior work experience in a shared services environment