Customer Relations Specialist

Doodle Bugs Childrens Centers

Servicing Doodle Bugs! families & employees through general calls, emails and web chats

Customer Relations Specialist  

What You Can Expect From Us:
  • A happy work environment where team members feel supported, encouraged and appreciated
  • On-going professional development and a “promote from within” philosophy
  
 Full Time Benefits:
  • Up to 75% paid medical coverage
  • Paid Time Off and Holiday Pay
  • 401k: 50% match, up to 4% of gross income after 1 year of employment
  • Generous child care tuition discounts
  
Qualifications:
  • Assoc. Degree Education
  • Solid written and verbal communication skills along with active listening
  • Identifying customers’ needs, clarify information, and providing solutions 
  • Ability to learn new types of software
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize and manage time effectively.
  • Meet personal/team sales targets and call handling quotas.
    Product Knowledge.
      
Job Functions:

  • Generate sales leads.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Compile reports on overall customer satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Act as the company gatekeeper.

Top Skills & Proficiencies:
Market Knowledge.
Resolving Conflict.
Listening Skills.
People Oriented.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.