Network Engineer

Reputable Recruiting

L3 Network Engineer

SUMMARY
Our client is a well-respected and reputable IT Managed Services client who is always looking for qualified networking & systems talent. This is a remote engineering and Level 3 network support position supporting workstations, servers, printers, networks, and vendor-specific hardware & software.  We are looking for a senior level network engineering and support professional with experience designing & configuring routing, switching, and firewalls, as well as troubleshooting these and other related networking issues.
EXPECTATIONS
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • System documentation maintenance and review in ConnectWise.
  • Identify and develop automated processes to streamline otherwise manual or inefficient processes.
  • Maintain and enhance existing Remote Monitoring and Management (RMM) toolset.
  • Fast turnaround of customer requests.
  • Deliver the highest quality customer satisfaction while responding/resolving client service requests.
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Recognize when service requests require escalation from lower level technicians.
  • Enter all work as service tickets into ConnectWise. Responsible for entering time and expenses in ConnectWise as it occurs.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to understand client expectations for services being delivered.
REQUIREMENTS
  • Minimum 10+ years of systems engineering or network administration experience.
  • Experience designing, implementing and maintaining a variety of Microsoft operating systems and applications.
  • Experience maintaining Network and Security systems.
  • Ability to work in a team and communicate effectively.
  • Constantly looking for new ways to improve customer service, perception, and satisfaction.
  • Able to quickly recognize, organize, prioritize and re-prioritize work tasks as needed.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues and root problems.
  • Self-motivated self-starter that thrives in a fast-paced environment.