Field Service Team Lead

Excel Talent Solutions

Field Service Team Lead to supervise installation of conveyor/material handling equipment.

  • Growing industry
  • Leadership/Managing pre-designed mechanical and electrical installations
  • Remote
Field Service Team Lead
The Field Service Team Leads will be:
    1. Hands-on with all aspects of the project
    2. Will set direction and ensure the project is being successfully executed.
    3. Support greenfield efforts for the installation of material handling equipment (conveyor)
    4. Physically assemble/install it 
    5. Perform wiring of 120/240/480V systems. 

        Seeking a highly skilled Field Service Team Lead. This position will require a leadership role in managing pre-designed mechanical and electrical installations of specialized equipment. The Field Service Team Lead will take ownership of customer reported issues and see those problems through to full resolution in complete coordination with Project Management. This position will require the ability to track and maintain onsite material. Daily reports will be needed to keep upper leadership informed of installation progress. Maintaining schedule will be paramount for this role.  The ideal candidate will be comfortable proactively researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented.  Must be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.

      - The Field Service Team Lead will be responsible for the onsite logistics and proper installation of materials both mechanical and electrical, as per specs. This includes a having the ability to read and understand Electrical Wiring Diagrams & Mechanical drawings. The Field Service Tech will have the ability to troubleshoot electrical Panels and field IO.
      - The Field Service Tech will be able to use and understand basic manufacturer provided software tools to configure and troubleshoot system equipment. Utilize pre-engineered checklists and manufacturer provided software to preform basic equipment configuration tasks. 

      • Complete understanding of as-sold scope of supply and performance requirements. Identifying when out of scope requests are received from on-site customer representatives.
      • Coordinate and oversee mechanical / electrical installation crew of up to 10 personnel.
      • Communicate clear and concise plans with customer operations.
      • Quality control and safety on all installations meets company, industry and regulatory agencies.
      • The ability to forecast potential obstructions, offering solutions in advance to keep schedule.
      • Prioritize and track nonconformance issues according to severity and escalate internally quickly to maintain project schedule.
      • Maintain a high level of professionalism and work to establish a positive rapport with every customer representative.

      • 4+ years working in site supervisory role and exhibits strong leadership traits.
      • Strong capabilities in using Microsoft Office
      • Experience working in an industrial or commercial environment
      • Electrical/PLC/Computer/Mechanical certification a plus
      • Able to read electrical schematics and troubleshoot electrical equipment.
      • Experience in automation, conveyors, and artificial intelligence expertise a plus

      • Good analytical and problem-solving skills
      • Must have strong mechanical &electrical knowledge base used to provide timely solutions to resolving onsite issues and maintaining project schedules.
      • Ability to read and understand technical manuals, read measure devices and blueprints
      • Excellent written and verbal communication, and client-facing/customer service skills
      • Must understand OSHA safety rules as well as industrial and electrical laws
      • Ability to get the most out of workers while being firm but fair.