Director of Sales Operations

The Hire Standard

Drive process improvement, appropriation, and effectiveness at every level of account management process across the organization.

JOB BRIEF:
In this role, the Revenue Operations Manager will collaborate with the sales operations specialists, sales representatives, and sales leadership to deliver administrative support that optimizes the team’s performance. The Revenue Operations Manager will assist in sales administrative duties in the areas of documentation, customer/partner meetings, and customer engagement programs. They will maintain effective communications with corporate teams across the company to ensure proper sensitivity to the needs of the sales force. The Revenue Operations Manager will provide outstanding customer service and help the sales team meet their targets.
  
ROLE OBJECTIVE:
  • Own and continue to evolve the sales and marketing tech stack, including Salesforce, Outreach, and Pardot.
  • Drive process improvement, appropriation, and effectiveness at every level of account management process across the organization
  • Compose and implement processes for the addition of new account records into our CRM. 
  • Own the administration and management of integrations, lead routing, field mapping, and optimizations of functionalities.
  
KEY RESPONSIBILITIES:
  • Manage sales reporting and data hygiene within Salesforce and Outreach
  • Coordinate and execute marketing and promotional activities for programs to ensure goals are achieved.
  • Create campaign metrics reports, including the number of leads generated, clicks, audience engagement, etc.
  • Collaborate with marketing on sales materials, mailings, and sponsor communications
  • Monitor and report important metrics weekly from all sources
  • Complete other special projects as assigned.
  • Create and maintain a process that drives account data quality and availability across the full funnel (for Sales Development, Sales, and Customer Success).
  • Define and maintain criteria used to classify, qualify, name, and assign accounts.
  • Develop data enrichment processes for account data sets.
  • Share contextual account data across teams to enable improvement of related processes between sales, marketing, customer success, and product/engineering.
  • Create and maintain (in coordination with our enablement team) related process documentation
  • Engage with key stakeholders (executive team, sales, customer success, marketing, product, etc.) to ensure integration and adoption of our account data management processes, and communicate changes in process design + drive adoption.
  • Collaborate with sales, marketing, customer success, and other cross-functional stakeholders to design and execute strategic operational projects to increase sales productivity, operational efficiency, and revenue.
  • Operationally support/implement the technology needed for the company-wide account-based sales and marketing initiatives
  
EXPERIENCE AND SKILLS:
  • Bachelor's Degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • At least two or more years’ experience working in a combination of sales, marketing, customer service, or consulting.
  • Experience in copywriting and proofreading.
  • Experience in Salesforce environment
  • Proficiency in Microsoft 365(Outlook, Word, Excel, PowerPoint)
  • Proficiency with Outreach
  
PREFERRED ATTRIBUTES:
  • Experience in construction or project management
  • Experience with PandaDoc
OUR MISSION + VALUES @ THE HIRE STANDARD
To help incredible companies grow, great. A belief in transparency, growth, and human beings. We believe that we’re all better, together. Driven and inspired by the type of passion that creates products, builds teams, and solves challenges in our world. We believe in you, we believe in people, hiring people. We serve a diverse community, diverse industries, and strive for connection above all else. When we connect, we all win.

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Maybe it’s already in port… Send in your resume to The Hire Standard.
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