Client Operations Supervisor

Opus Lex Partners


Our close client, a top AmLaw 100 law firm with a modern and innovative approach to client service and operations, seeks a Client Operations Supervisor to join their team in Boston, New York or Washington, D.C.

In this role, the Client Operations Supervisor will manage a team of 5-9 billing professionals to implement and oversee the client administrative process, including engagement management, client intake, billing, collections, and reporting. The Supervisor will support a defined Practice Group. Reporting to one of the department’s managers, the Client Operations Supervisor will establish a customer focused, full-service client support team for the benefit of both the Firm’s partners and its clients.

This is a high profile role within the Firm, and will require daily interactions with partners and clients. Consequently, a high level of personal confidence and professionalism is required.
Responsibilities will include, but are not limited to:
  • Manage and develop a team of billing and collection Specialists
  • Serve as primary point of contact for all Partner inquiries, ensuring that all requests are addressed timely, and escalating potential issues when appropriate
  • Become a key member of the Client Operations team, liaising with other departments within the broader Finance team
  • Ensure Partners that client relationships will be managed appropriately by demonstrating gravitas, responsiveness, and a strong work ethic
  • Be a subject matter expert for both Elite Enterprise (current) and Aderant (future) billing systems
  • Ensure that all billing and collection policies and procedures are executed by the team
  • Identify opportunities to streamline the billing and collection process, with the goal of reducing partner time spent on administrative processes, while at the same time keeping them informed as to the status of their clients
  • Represent the practice group at Billing & Collection Committee meetings, presenting status of all active balances (WIP & A/R) and highlighting potential issues
  • Liaise with Billing Committee members as it relates to the approval of write-downs, discounts and exceptions to the billing policy
  • Administer the collections process ensuring that delinquent accounts are resolved in a timely manner and escalated appropriately to Firm’s management
  • Provide timely information on billing, collections, write-offs and discounts to the Director of Client Operations. This will include, but is not limited to intra-month billing and collection forecasts and semi-monthly reporting on significant inventory balances
  • Ensure standard rates are properly applied and that any exception rates are properly authorized, which will include obtaining the approval of the New Business Committee
  • Provide relevant pricing support for RFPs by liaising with Pricing Support Group and Partners
  • Maintain records in accordance with applicable laws and Firm policy Requirements:
    • Bachelor’s degree required; a concentration in accounting, business, finance, or economics is preferred
    • CPA designation a plus
    • Experience working in an operations or accounting position at a law firm is required
    • A minimum of 2 years in a supervisory role
    • Moderate to advanced technical skills in Microsoft Excel
    • Strong analytical and project management skills
    • Excellent interpersonal and client service skills
    • Strong communication, presentation and negotiation skills
    • Experience dealing with demanding clients, whether internal or external to the organization
    • Understanding, and delivery, of an effective control environment
    • Ability to work independently as well as within a team
    • Ability to effectively interact with personnel across different functions and levels of the organization
Our client seeks bright, ambitious candidates who seek to grow with their organization (there is plenty of room for growth with this team) and those who wish to create a world-class operations and business services team.  Please apply today for immediate and confidential consideration.