Customer Services Representative -MID SHIFT

Empire Solar Group

customer service calls for completed solar projects

About Empire Solar Group
Empire Solar is a group of eager and driven solar enthusiasts looking to make a wave in the industry. Offering a partner-network model with national reach. Quality, Integrity, and Total Customer Satisfaction are our top priorities. Residential and commercial Solar PV Systems. Rooftop, Ground mount, photovoltaic materials, EPC fulfillment, Array Design, and moreWe have grown exponentially over the last year and are in search of a Customer Service Representative in Salt Lake City who will become a strong contributor and make a difference.
About the Opportunity
To achieve this goal, we are hiring a Customer Service Representative. This is a new position, so the role will be best suited for someone with a solid background in customer service who is excited about defining a new team and helping the company in bringing customer service in-house.
Key Responsibilities
  • You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and managed throughout the Empire Solar Group Organization.
  • A significant part of your role will be to serve as a customer advocate, often functioning as a liaison between our customers and all internal Empire teams (e.g. Project Management, Customer Support, Installation, etc).
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Willingness to 'roll up one's sleeves' and assist wherever needed
  • Team player who will innovate to continue improving the way Empire Solar serves its customers
  • Take all incoming calls and transfer to necessary departments/individuals
  • Field all customer service calls for completed solar projects
  • Schedule techs to troubleshoot solar systems.
  • Other Assigned Duties
  • Working hours are: 11 am-7 pm M-F and will work on Saturday from 8 am-5 pm 
  • Outstanding phone etiquette
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
  • Have at least 2 years of customer service experience in a call center environment
  • Be extremely organized
  • Have strong attention to detail
  • Solar experience preferred, but not required
  • Prior leadership experience is a plus
  • Willingness to work in the fray while building out a new team
  • W2 full time
  • Competitive Compensation based on experience paid weekly
  • Competitive PTO and Holiday schedule (Including your birthday!)
  • 401K and Matching
  • Defined, merit-based career path.  
  • Medical Dental and Vision Benefits
Equal Employment Opportunity Statement
Empire Solar Group is an equal employment opportunity to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location that we facilitate. Empire Solar Group is a proud promoter of employment opportunities to our Military and Veterans.