Technical Writer

Fast Switch

Technical Writer

Technical Writer #427524
Summary:
 
The senior technical writer will help produce high quality documents and short video tutorials for the JobNet system users. JobNet follows the agile sprint methodology for development and the resource will work with the product owners, developers, and project managers to determine the type of documentation that best suits the users’ needs, as well as the project scheduling and documentation review.
  • Technical Writer capabilities with 8 or more years of experience in the field or in a related area.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • May lead and direct the work of others.
  • Typically reports to a manager or head of a unit/department.
  • A wide degree of creativity and latitude is expected.
  • Responsible for addressing the training needs of the users and also scheduling and conducting the training for the users identified by the JobNet business area.
Responsibilities:
  • Attend JobNet project planning meetings to learn the scope and function of the proposed systems.
  • Gather information about the JobNet users’ job functions and responsibilities, and determine their expectations about how JobNet application will address their needs.
  • Present documentation options to the users, with examples and explanations of the best fit between task and documentation types.
  • Present training options for JobNet, such as training scripts, task-based quick reference guides, and formal classroom training.
  • Develop the JobNet application training documentation to be delivered as part of the project sprint deliverables. The deliverables include online help, short videos, quick guide references for the Job types and coordinate with the developers to create and implement it.
  • Create tutorials to help end-users use a variety of application modules
  • Develop easy to understand quick reference guide, on-line documents, videos and user guide
  • Attend user acceptance testing to gather feedback from users about the delivered documentation, and then if applicable, create quick reference guides that assist in the transition to the delivered solution.
  • Deliver approved application training documentation on a timely basis, as determined in the project plan.
  • Identify training needs
  • Schedule, coordinate and assist with training.
Skills:
  • Proven working experience in technical writing of software documentation
  • Experience preparing short video tutorials
  • Excellent written and verbal skills in English
  • Strong working knowledge of Microsoft office products
  • Experience with short video making tools such as windows media player/movie maker
  • Experience conducting end user product training class sessions 
Additional Info:
 
At Fast Switch – Great Lakes (FSGL), Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.
We at FSGL, have been doing this for 22 years with pride, dedication and plain old-fashioned hard work.
We're a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups.
Our benefits are second to none and thanks to our flexible benefit options you can choose just the benefits that you need or want, options include:
 
  • Medical and Dental (Fast Switch pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
One of our pride points as that in 2013, 2014, 2015, 2016, 2017, 2018 and 2019, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press.
To view all of our open positions, please go to: https://clientapps.jobadder.com/45103/fast-switch
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