Workstation Support Analyst

Fast Switch

Workstation Support Analyst

Workstation Support Analyst #419367
Job Description:
 
If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you.  Join our team and become part of company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.
 
The Business Partner Services (BPS) team within the Information Technology department works exclusively within the desktop environment and is responsible for supporting internal customers across multiple locations throughout the company territory.  The PC Build Technician team (within the BPS team) includes dedicated resources to support the receipt of new desktops / laptops, PC staging, and PC build activities that will support both asset refresh projects and ongoing support.  A strong understanding of customer service is essential, as all work generated in this space will directly impact internal business customers.
 
The PC deployment technician is dedicated to activities with the setup and delivery of new PCs.  With a regular and consistent asset refresh schedule for a variety of internal customers, it is the PC deployment technician’s role to align with Refresh Coordinators to schedule the receipt, delivery and transfer of PCs.  Further, it is expected that this role will ensure our internal customers have everything they need to work when a refresh is completed.
 
Key Responsibilities include:
  • Make sure PCs are online and ready to be logged into on a daily basis
  • Prepare UPS shipments on a daily basis for send equipment to internal customers
  • Check in PCs and decommission Old PCs as they arrive back at our sites
  • Check in new hardware orders and keep the inventory in our build room organized
  • Update and move tickets through the replacement process
  • Update Build Tech tracking spreadsheets
  • Partner with the Build Tech on getting tickets processed and completed in a timely manner.
  • Position requires work hours flexibility and mobility, as travel to other locations is required
 
Skills:
  • Ability to think analytically and problem solve
  • Exceptional interpersonal and communication skills
  • Operate in a results-oriented manner: provide reliable and dependable customer service at all times
  • Be aware of the business and its customers and work in a way that supports their needs; practice patience and empathy
  • Ability to handle multiple tasks in an organized manner
  • Must be self-motivated but able to work effectively in a team environment by using and supporting the BPS team to meet their objectives
  • Must be able to lift up to 50lbs
 
Additional Info:
 
At Fast Switch – Great Lakes (FSGL), Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.
We at FSGL, have been doing this for 22 years with pride, dedication and plain old-fashioned hard work.
We're a financially strong, privately-held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups.
Our benefits are second to none and thanks to our flexible benefit options you can choose just the benefits that you need or want, options include:
 
  • Medical and Dental (Fast Switch pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
One of our pride points as that in 2013, 2014, 2015, 2016, 2017, 2018 and 2019, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press.
To view all of our open positions, please go to: https://clientapps.jobadder.com/45103/fast-switch
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