Support & Implementation Engineer

FastTek

Support & Implementation Engineer

Support & Implementation Engineer #438411
Job Description:
The Support & Implementation Engineer will provide primary support and implementation services for the EIOBoard brand and all of its various software solutions. This is the perfect position for someone with relevant experience eager to learn more about the technology field. The EIOBoard Support & Implementation Engineer will report to someone who is currently handling this role, since this person will be transitioning into a higher-level role with new responsibilities after proving themselves. This has opened up an opportunity for the right person to come onboard and show they can do the same.
 
Job Responsibilities:
  • Assist clients over the phone, web conference, e-mail, or chat with our software and hardware solutions.
  • Manage EIOBoard support queue by handling tickets according to support standards.
  • Lead EIOBoard deployments from start to finish.
  • Design kiosks, digital display boards, and other customized customer solutions.
  • Light project work ranging from testing, to coding something, to investigating hardware.
  • Improve on our knowledgebase.
  • Report software issues and ensure they are addressed if they are tied to a support case.
  • Provide great customer service to set Savance apart from other companies.
  • Share customer feedback with the team to help shape our product.
  • Assist marketing and sales as required
Required Experience:
  • Bachelor’s degree in related field, or two or more years of related experience and/or training, or equivalent combination of education and experience.
  • Software development, SQL, and/or testing experience (preferred)
  • Experience with a ticketing system (preferred)
  • Windows server experience (preferred)
  • Experience installing, configuring and imaging Windows desktops (preferred)
  • HTML, CSS, and Javascript knowledge (preferred) 
Critical Attributes:
  • Great problem solver
  • Computer and IT experience
  • Extremely hard-working
  • Well-rounded
  • Ability to produce results with minimal supervision
  • Eager to learn
  • Desire to be challenged
  • Good written and oral communication skills
  • Ability to work directly with the customer
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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