Network Engineering Senior

FastTek

Network Engineering Senior

Network Engineering Senior #438772
Job Description:
This position is for a Telephony Engineer on our Service Center Engineering team. This technical position will be part of a voice transport team providing engineering, planning and support responsibilities for a global contact center solution supporting over 6,000 agents across multiple business units. 
 
Responsibilities:
  • Lead/contribute to the design, management and support of the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE’s and Customer Edge Routers
  • Assist in deploying performance, monitoring and alerting tools to ensure voice transport availability KPI’s are being met
  • Maintaining voice transport documentation such as network designs diagrams, carrier circuit information and device configurations
  • Escalation point for production support incidents and problems
  • Work on voice transport problems of diverse scope and complexity
  • Ensure that business requirements for high availability are being met by actively monitoring, executing on capacity planning needs, recommend/implement design changes and perform annual disaster recovery tests Cross training team members
 
Skills Required:
  • Demonstrated ability to design, deploy, and troubleshoot a SIP based solution that supports VoIP applications
  • Ability to resolve voice issues including the ability to understand system logs and coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
  • Firm understanding of Cisco hardware and configurations (CODEC’s, dial-peers, VLAN’s, BGP, etc.)
  • Experience with deploying voice transport monitoring and reporting tools (e.g. call allocators, SPLUNK, CYARA, carrier specific monitoring and reporting tools)
  • Knowledge of advanced voice call routing and carrier features (e.g. SS7, 911 emergency call routing, etc.)
 
Skills Preferred:
  • Familiarity with IP telephony and IP contact center solutions including Cisco’s UCCE, CUCM and predictive dialers and how these systems integrate in an enterprise contact center solution
  • Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
 
Experience Required:
  • 5+ years of voice transport experience in implementing advanced voice solutions using SIP and Cisco based network hardware and configurations
  • Experience in designing and implementing complex voice components and services
 
Experience Preferred:
  • Previous carrier experience preferred
 
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
 
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
 
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
 
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
 
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
 
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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