Incident Management Analyst

FastTek

Incident Management Analyst

Incident Management Analyst #445454
Requirements:
Incident Management Analyst position is part of Global Incident Management team whose main job is to provide direction and support to technical and application teams during and after incidents. He/she is responsible for ensuring clear and timely communication by following Incident process best practices and standard process.
 
Specifically, this position will:
  • Lead high/critical incidents bridges and ensure that issues/incidents are resolved in a timely manner
  • Keep IT management informed of incidents and status through the IT Advisory process
  • Drive to Root Cause after the end of an incident.
  • Review and manage open incident advisories
  • This position also required Weekend on-call in rotation with other team members.
  • This position also requires working on weekdays from noon to 8 pm to support incidents 24/7.
  • Best fit for Fast learning and multitasking personality.
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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