Technical Specialist

FastTek

Technical Specialist

 Technical Specialist #456034
Job Description:
If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you.  Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.
 
Duties:
  • Performs technical support functions and more complex tasks including establishing workload and organizing and conducting assignments according to deadlines.
  • Sets up tech support systems including record maintenance, data submission, and project management.
  • Provides backup department support.
  • Prepares reports, and tech support material as directed from time to time.
  • Maintains confidentiality.
 
  • Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support.
  • Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
  • Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
  • Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
  • Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public.
  • Participates as an active technical support team member by contributing to program development and organization planning.
  • Operate a computer terminal and utilize necessary software applications
  • Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
  • Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
  • Maintains work areas in a clean and orderly manner.
 
Skills:
  • Ability to interact with internal and external clients to receive information and data.
  • Knowledge and/or experience in department practices and procedures.
  • Ability to solve a range of basic problems
  • Communication skills
 
Education:    
High School diploma or equivalent
Strong knowledge of MS Outlook, Excel, Word PowerPoint
 
 
 
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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