Digital Experience Specialist

FastTek

Digital Experience Specialist

Digital Experience Specialist #456035
Job Description:
  • Our growing e-commerce team is looking for a digital experience specialist who will take ownership of the oversight, management, and delivery of complex digital content, including our upcoming platform migration.
  • A successful candidate will work with stakeholders across the business to plan, manage, and lead projects and programs across multiple experiences.
 
Accountability:
  • Optimize the user experience of current site and set the strategy for a successful re-platforming, working closely with our agency to oversee its development
  • Successfully execute software integrations as well as user testing and analytics
  • Manage development team in designing and creating new marketing landing pages and micro-experiences
  • Take ownership of site performance and its continued maintenance – adding and optimizing new product listings, documenting the experience journey, and ensuring it is accurate as products evolve and timing or priorities are realigned
 
Additional Details:
10% Content Syndication and Channel Partner Content Management:
  • Work within our content syndication tool to migrate content to our website, including coordination with incoming content from our global PIM system
  • Coordinate with stakeholders to launch new models, developing and formatting appropriate assets for each channel.
 
Education & Experience:
  • Bachelor’s degree required
  • 2-5 years relevant experience in digital user experience – project management, CMS system management, content management, with demonstrated success in managing large complex projects
  • Strong understanding of user behavior with ability to manage and interpret usability testing
  • Ability to multi-task and manage a lot of concurrent projects and systems
  • Ability to see the big picture and connect insights to actions
  • Understanding of visual asset formats and requirements – design experience is a plus
  • Experience within Drupal definitely a plus
  • Experience with content syndication definitely a plus
  • Ability to effectively present to executives
 
Additional Job Description
15% Digital platform management:
  • Manage the third party tools that connect to our website, including product registration, parts, dealer locator and our customer database (Salesforce) insuring seamless customer experience across our digital landscape
  • Identify opportunities for improved experience across platforms and develop efficiencies in integration
  • Improve customer experience through close collaboration with support side of the business
 
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
 
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
 
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
 
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
 
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
 
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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