IT Service Desk Technician

FastTek

IT Service Desk Technician

IT Service Desk Technician #515108
Job Description:
  • Help Desk – 90%
  • Providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
  • Under general supervision, performing standard tasks using established methods, principles, concepts and standard operating procedures (SOPs) related to Service Desk activities.
  • Deploying new and upgraded computer equipment to customers.
  • Physical installs/placement of equipment, cabling, data backup and transfer, imaging, basic to complex configurations, standard to complex application installations, validation and testing.
  • Also, will prepare old devices for disposal or redeployment.
  • Accurately documenting instances of hardware failure, repair, installation, and removal in the Service Desk system.
  • Performing hardware/software troubleshooting and repairs remotely or in person on desktops/laptops, printers and mobile devices while meeting the defined Service Level Agreements (SLAs).
  • Resolving questions or issues, referring only complex matters to higher level.
  • Participating in the creation and maintenance of local site IT systems documentation.
  • Ensuring compliance to all policy and procedures including but not limited to SOX compliance.
  • Exercising good judgment by involving management in resolving customer issues as necessary.
  • Escalating unresolved customer issues in a timely manner.
  • Reporting to leadership on the environment status regularly.
 
 
 
Education:  
  • 5+ years of hands-on experience troubleshooting various hardware and software products including (but not limited to): desktops, laptops, printers, Microsoft Windows, Microsoft Office Suite, Active Directory, wired/wireless LAN, VPN, antivirus and mobile devices.
  • Experience supporting enterprise environments where computing reliability is mission critical.
 
 
Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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