Technical Support

FastTek

Technical Support

Technical Support #433538
Description:
  • This assignment will review, analyze, and evaluate various systems of Automatic Transmission operation.
  • Vehicle and instrumentation support: This person’s primary role will be helping the department calibrators by taking on vehicle retrofit/repair garage work order coordination along with helping with instrumentation ordering/installation/checkout, trip support, new vehicle acquisition, vehicle maintenance, and vehicle decommission,
  • Issue tracking: This person will document, track, and monitor problems to ensure timely resolution.
  • Root Cause Analysis: This person will assist and perform advance root cause analysis
  • Issue escalation: This person will escalate problems to next level of support professionals when necessary.
  • Solution verification: This person will assist the calibration team with calibration validation and data collection.
  • Support as required coordinating vehicle logistics with local transmission suppliers. (vehicle shuttling and vehicle shipping logistics)
  • Support with procurement requests for vehicle replacement parts and some non-production instrumentation orders.
Requirements:
  • This assignment requires a bachelor's degree in Engineering Technology or similar, and 5-8 years of experience in a related position.
  • The applicant must:
    • Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
    • Demonstrate ability to communicate to all user community in written and verbal form.
  • This applicant should have a CDL operator license (or willingness/ability to acquire one) to facilitate HD Truck functional testing development when testing requires loads in excess of 26.001 lbs GVWR (vehicle and trailer) CDL will be used for local public road testing, proving ground testing, and on environmental test trips
  • This applicant should have a firm grasp of Microsoft office and Google office programs to support instrumentation tracking and coordination and vehicle workorder logistics.
  • Additional computer skills either need to have or the ability to learn:
    • Web based issue tracking, data file retrieval. (Control tec log files)
    • INCA data collection, supporting ride/along issue capture with corporate FFB fleet custodians.
    • INCA instrumentation checkout, after garage install, to assure all channels are functioning prior to delivery of test properties to engineers. Can bus, pressure transducers, and flexplate torque meters.
  • Located primarily in Auburn Hills, MI but will also be required to travel to Chelsea, MI occasionally
  • Will be required to drive a company car. A valid driver’s license is required as well as a clean driving record.      
  • Will be required to travel domestically and internationally up to 20% 
Additional Info:
 
At Fast Switch – Great Lakes (FSGL), Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.
We at FSGL, have been doing this for 22 years with pride, dedication and plain old-fashioned hard work.
We're a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups.
Our benefits are second to none and thanks to our flexible benefit options you can choose just the benefits that you need or want, options include:
 
  • Medical and Dental (Fast Switch pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
One of our pride points as that in 2013, 2014, 2015, 2016, 2017, 2018 and 2019, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press.
To view all of our open positions, please go to: https://clientapps.jobadder.com/45103/fast-switch
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Find us on LinkedIn at: https://www.linkedin.com/company/fast-switch-great-lakes
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