Product Designer Consultant/Expert

FastTek

Product Designer Consultant/Expert

Product Designer Consultant/Expert #516174
Job Description:
  • This request is to fill a Product Designer position on the Commercial Solutions.
  • Fleet Electrification team.
  • The role will serve as the customer experience lead for a portfolio of products involving EV Charging and fleet management.
  • Fleet Electrification is a new challenging initiative to provide BEV enablement for fleet customers.
  • The Product Designer will be accountable for the end to end customer experience for onboarding fleet Electric Vehicle customers, ensuring a simple and easy to use process for charging management.
 
Key Responsibilities:
  • Prioritize customer centricity, ensuring products offer a positive customer experience by taking a human-centered approach.
  • Conduct customer research and benchmarking to ensure solutions are best-in-class.
  • Work directly with the business team and end customers to understand end user wants, needs, and shape into a cohesive user experience.
  • Facilitate and lead design thinking sessions with various technical and non -technical stakeholders Collaborate with Product Manager and development team to ensure that a robust customer experience is achieved through the backlog and implementation of user stories.
  • Reduce risk by conducting user experience sessions, building prototypes, and managing expectations to ensure customer feedback is received early and often.
  • Rapidly iterate designs prototypes.
  • Produce materials for business partners and developers, including user flows, wireframes, mockups, live style guides and assets.
  • Ensure user interfaces and all customer interactions with the process are intuitive, elegant, and logical.
  • Have a passion for the products and services being delivered and be willing to chip in and assist in all facets of the application delivery lifecycle.
 
Skills Required:
  • Proven ability in working directly with end users and understanding customer needs.
  • Skills in both business relationship management and customer relationship management.
  • Experience with agile software delivery and iterative software development.
  • Ability to quickly turnaround customer feedback into and understandable, clear implementation.
  • Deep understanding of UI / UX principles and application to large scale, enterprise products Strong documentation and visualization skills.
  • Innovative mindset and ability to think outside of confines of existing processes.
  • Superb listening and questioning skills for discussing design and customer feedback
  • Ability to take large, complicated processes and condense / simplify for communication
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to communicate effectively with the working level technical team as well as with other individuals at all levels of the organization
 
Education Required:
  • Bachelor Degree in Design or Information Systems
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/