Temp Closing Processor - Email Communications - Seattle, WA

RealREPP

This professional will be delegating, distributing and replying to all incoming emails, and categorizing them into a specific queue for processing.

Responsibilities:
  • Manage day to day incoming Escrow & Title emails
  • Analyze and Refine established workflows, processes and transactional software configuration in pursuit of operational excellence
  • Participate in the creation of new workflows with an objective to further define and evolve the role of Closing Processor
  • Meet daily Closing Processor productivity metrics and established internal/external SLAs
  • Communicate with IT/Development staff as to items of improvement and/or refinement with current operational technologies
  • Delegate emails for Closings in a multi-state closing environment
  • Review, update and process transactions to ensure best in class quality and performance. 
  • Provide excellent customer service to Lending & Real Estate processionals as well as end consumers
Qualifications:
  • Positive attitude and enjoy working in a team environment and managing a team. Sense of humor preferred. 
  • Passion for innovation and disposed to continually seek process improvement in all aspects of the title and closing industry.
  • Ability to perform tasks relating to closing processing and administrative duties with minimum of supervision.  
  • Ability to work well under pressure, meet deadlines, organize workload and maintain accurate files.
  • Ability to communicate effectively both orally and in writing, in person and by telephone.
  • High level of proficiency with general office applications. (i.e. MS Word, MS Excel) and comfort with learning new applications as required. 
  • Inherent comfort level working in a startup environment where refinements, re-dos, level headedness, optimization and future focused perspective are always needed/required.