Resort Manager - Wasaga Dunes

Parkbridge Lifestyle Communities

The Resort Manager will be responsible for the operations and supervision of Wasaga Dunes Resort.

RESORT MANAGER – WASAGA DUNES RESORT, TINY, ON

The Resort Manager will be responsible for the operations and supervision of Wasaga Dunes Resort.

Our Resort Managers are responsible for operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties.  They are ambassadors of the Parkbridge brand, and the heart of our communities.
  
This is a year-round position.  The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties. 
 
What’s in it for you: 
  • A career opportunity with a national company that is on the leading edge of their industry
  • A benefit package which includes a cell phone, a pension plan, and many other perks
  • A chance to learn, and work in a unique and growing market, unlike any other
  • Enjoy the perks of going to work each day in a beautiful resort community
What people say about you:
  
You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager.  And you strive to help them improve. You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem. 
  
What you bring to the table:
  
You have solid management experience in the hospitality or hotel industry.
  
You have excellent interpersonal skills, and can communicate with people at all levels.  You are proficient in Word, Excel, and Outlook.  You understand the financials of a business, and have success in creating and managing budgets.
  
You thrive on change, and problem-solving, and love to be challenged.

What you will be doing:

Customer Relations
  • Train staff on how to effectively deliver exceptional customer service
  • Build solid brand recognition for the property based on delivery of service
  • Ensure safe and enjoyable environment for guests and employees
  • Weekly “walk the property” tours
  • Ensure customer complaints are dealt with quickly and in person
  • Work with functional areas including (HR, H&S, Finance, IT, etc.).
Personnel Management
  • Develop/mentor property staff
  • Build an effective team around the resort staff (R&M, Admin, etc.)
  • Hire, train and supervise staff as required
  • Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
  • Schedule and monitor shift-coverage based on business needs
  
Resort Operations & Administration
  • Promote a business environment that is customer friendly
  • Be a positive role model for staff
  • Lead by example in a team-based work environment
  • “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
  • Hire staff who will enhance the customer’s experience and the positive image of the resort
  • Support management and fully implement its policies and procedures
  • Regularly attend regional meetings
  • Promote and maintain a positive working relationship with all Pioneer Point business partners
  • Handling all outgoing and incoming mail, courier packages and registered mail as required
  • Coding of invoices, expense claims, petty cash
  • Preparing, administering and monitoring excel spreadsheets for utilities tracking
  
Financial
  • Prepare annual resort budget
  • Coding of invoices, expense claims, petty cash
  • Ensure all financial transactions are properly recorded and tracked
  • Ensure employee timekeeping and payroll activities are properly executed
  • Produce all invoices for clients
  • Ensure information/reports provided to management are timely, accurate and on-target
  • Procure goods and services according to protocols established by management
  
Health and Safety
  • Ensure all resort activities are conducted in a safe and environmentally responsible manner
  • Ensure that all resort facilities are maintained in safe condition
  • Immediately notify management when resort operations are unsafe and/or beyond normal repair
  • Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment
  
Who we are:
Community is at the heart of who we are at Parkbridge. Together as a team, we share a passionate belief in the building of vibrant communities and resort destinations.
  
As a global housing award-winner and Canada’s leading developer, builder, owner-operator, residential land lease communities and resorts, Parkbridge has expertise and a portfolio of properties unparalleled in Canada. 
  
Since 1998 we have expanded from just two properties with a few dedicated employees to more than 100 properties and 1,100 passionate team members across Canada – and counting!  With this growth, comes a dynamic and evolving work environment with a unique opportunity for teamwork, personal development and challenge.
  
We are the people behind the memories. That is why we proudly say with one voice: “I am Parkbridge”.
  
Please note that applicants must be able to successfully pass a pre-employment criminal and credit background check.
  
No phone calls please. Only those candidates who are selected for an interview will be contacted.
Please note that applications for this position may be kept on file for 6 months and may be considered for future opportunities within Parkbridge. 

Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process. To request accommodation, please contact Human Resources.