Senior Property Manager, BC and Alberta

Parkbridge Lifestyle Communities

The Senior Property Manager will be responsible for providing relief support to operations team in resort and residential communities.

SENIOR PROPERTY MANAGER - PROPERTY OPERATIONS BC AND AB
(Based out of Surrey, BC)
  
The Senior Property Manager will be responsible for providing relief support to operations team in resort and residential communities.   Reporting to the Director, Property Operations, this role will be based out of the BC Regional Office and will be expected to travel to properties in Alberta and British Columbia.  
  
Major areas of responsibilities include working with Regional Managers to provide daily and relief management support to four BC resorts and two Alberta resort communities as well as residential communities. This includes training new team members, providing relief vacation/vacancy support, supporting operating and capital projects and other related property management duties. 
  
What’s in it for you: 
  • A career opportunity with a national company that is on the leading edge of its industry
  • A benefit package which includes a cell phone, a pension plan, and many other perks
  • A chance to work in a unique, dynamic business, unlike any other
  • Enjoy beautiful Resorts and communities every day
What people say about you: 
  
You are a highly collaborative, natural leader, who thrives on creating community in the workplace. You believe teamwork is essential to workplace success.  You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem. 
  
What you bring to the table: 
  
You have solid management experience in the hospitality, property management, or hotel industry.  Ideally you have direct experience within tourism and have previously run campgrounds or resorts.
  
You have excellent interpersonal skills, and can communicate with people at all levels.  You are proficient in Word, Excel, and Outlook.  You understand the financials of a business, and have success in operating resort campgrounds.  
  
You enjoy travel, thrive on change, and problem-solving, and love to be challenged. 
 
What you will be doing: 
  • Providing vacancy and at time relief vacation support to BC and AB properties.
  • Support review and implementation of various operating and capital projects as required
  • In consultation with management team, participate in the development of general operations of the region.
  • The remaining tasks (below) are associated with Community and Resort Managers and will provide framework for this roles support:
Customer Relations
  • Train front-line staff to effectively deliver exceptional customer service
  • Build solid brand recognition for the property based on delivery of service
  • Ensure safe and enjoyable environment for guests and employees
  • Weekly “walk the property” tours
  • Ensure customer complaints are dealt with quickly and in person
  • Work with functional areas including HR, H&S, Finance, IT, etc.
Personnel Management

Act as support to the Regional Managers in the development and coaching of their managers and properties
  • Able to work onsite and provide feedback, organizational support and development to a Property Manager who is new, learning to overcome challenges
  • Work closely with Director and the Regional Managers to determine property development plans while being hands on to assist a Manager when there are any gaps.
  • Assist building an effective property team (maintenance, administration)
  • Assist with hiring, train and supervise staff as required
  • Ensure all staff members understand community/resort goals, standards and policies and comply with company policies and procedures
  • Schedule and monitor shift-coverage based on business needs
Community/Resort Operations
  • Promote a business environment that is customer friendly
  • Be a positive role model for staff
  • Lead by example in a team-based work environment
  • “Think like an owner” by promoting a work environment that reinforces operational effectiveness and efficiency to ensure continued profitability
  • Support staff who will enhance the customer’s experience and the positive image of the community or resort
  • Support management and fully implement its policies and procedures
  • Regularly attend regional meetings as requested
  • Promote and maintain a positive working relationship with all business partners, including the town in each Community and Resort  
Financial
  • Assist with the preparation of annual property operations and capital budget
  • As may be required (i.e. filling in for a manager):
    • Ensure all financial transactions are properly recorded and tracked
    • Ensure employee timekeeping and payroll activities are properly executed
    • Ensure information and reports provided to management are timely, accurate and on-target
    • Procure goods and services according to protocols established by management
Health and Safety – As may be required (i.e. filling in for a manger)
  • Ensure all property operations activities are conducted in a safe and environmentally responsible manner
  • Ensure that all property facilities are maintained in safe condition
  • Immediately notify management when property operations are unsafe and/or beyond normal repair
  • Ensure all employees are aware of the property’s safety procedures and are proficient in the use of its safety equipment
Project Management
  • Driving project-based initiatives that benefit the company
  • Assist properties to overcome any challenges while working in conjunction with onsite manager and Regional to develop a plan to achieve the goals of the property
Note: 
From time to time, our customers have needs that don't occur during regular office hours. You will need to have flexibility to respond to community business needs after hours. 
  
Who we are: 

Community is at the heart of who we are at Parkbridge. Together as a team, we share a passionate belief in the building vibrant resort and community destinations. 
  
As a global housing award-winner and Canada’s leading developer, builder, owner-operator, residential land lease communities and resorts, Parkbridge has expertise and a portfolio of properties unparalleled in Canada.  
  
Since 1998 we have expanded from just two properties with a few dedicated employees to more than 100 properties and 1,100 passionate team members across Canada – and counting!  With this growth, comes a dynamic and evolving work environment with a unique opportunity for teamwork, personal development and challenge. 
  
We are the people behind the memories. That is why we proudly say with one voice: “I am Parkbridge”. 
  
Please note that applicants must be able to successfully pass a pre-employment criminal and credit background check.  

    
No phone calls please. Only those candidates who are selected for an interview will be contacted.  

Please note that applications for this position may be kept on file for 6 months and may be considered for future opportunities within Parkbridge.

Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process. To request accommodation, please contact Human Resources.