Junior Service Representative

Marketers On Demand

Our client is looking for a personable customer service representative who can provide customer care in the Montreal Area

Marketers on Demand is on the hunt for Jr Service Representatives, for a 12-month onsite contract with a leader in the financial sector. l

Key Duties:  
• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Record and verify data for fulfillment and/or further handling.
• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
• Resolve escalated work or issues from more junior staff, as appropriate.
• Provide on-the-job assistance and training to others, as requested.

Must Haves:
• Related working experience but may also consider fresh graduates
• Fluent in English and Excellent communication skills
• Strong problem solving capabilities
• Fast learner; strong attention to detail
• Being able to work in a fast-paced environment
• Good computer skills - Microsoft Office (Outlook, Excel, Word)
• Excellent telephone etiquette
• Strong customer service skills
• University/College degree

Does this sound like you or someone you know within your professional network - then do not hesitate to reach out to emma.rowan@marketersondemand.com for more information!